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Car Shipping FAQ: How Do I Read Auto Transport Reviews?

Subscribe December 09, 2013
Car shipping process | FAQs

Ellen was looking for a company to move her car from Cleveland to Atlanta. She wanted to make sure she enlisted an auto transport company that would take good care of her car and wouldn't charge her an arm and a leg to get it to her new location, so she went online to look at reviews. What she found made her even more confused. So how do you read an auto transport review?

Do Your Homework

First, one of the most important things you can do to ensure you have a hassle-free move is to do your research. The Internet has more than enough resources to help you find just the company you need. That being said, though, there's almost as much misinformation online as there is helpful information, so using trustworthy sources is important.

Top Two Sites for Auto Transport Reviews

  1. Transport Reviews (http://www.transportreviews.com)
  2. Transport Rankings (http://www.transportrankings.com)

Both of these sites are trusted by industry experts. Each of them allows both customers and companies to communicate, so you can see how a company responds when there are issues. Companies are ranked using a star system, which are awarded by the customers when they enter their experiences into the sites.

How to Approach Online Car Shipping Company Reviews

Reviews for car shipping companies can range from "they did a great job" to "there was damage to my car." This is not unusual when dealing with a large number of consumers' cars. There is a caution, though, when looking at online reviews.

The most vocal customers are those who have had bad results. Unfortunately, these days, most people are quick to complain and slow to compliment. Just because a company has poor reviews doesn't necessarily mean they are a bad company. Most review sites also fail to take volume into account. A company that moves 500 cars a year and has 10 negative reviews is in much worse shape than a company that moves 50,000 cars a year and has 10 complaints.

Using the industry-specific review sites that allow companies to respond to customers is important so you can see exactly how the company handled the issue.

Take a look at what the issues were, too. In some cases, complaints might have come from a customer who failed to ask the right questions before their car was picked up, while others might be because the customer didn't read the contract before signing.

Supplement Reviews With References

Getting a flavor for a company from online reviews is important, but it's just as important to get references directly from the company. Ask for those who were satisfied, as well as a few who had a negative experience. Remember that how a company handles a bad experience tells as much, if not more, about the company than how they behave when everything falls neatly into place with a customer.

How to React to Bad Reviews

What if the auto transport company you're interested in has bad reviews? Don't be afraid to ask them about it. If their response rubs you the wrong way or doesn't directly address the issue, this probably is not a company with whom you should do business.

And walk away from any company that tells you most of the bad reviews are from "crazy" or "unreasonable" customers. They'll likely try to shift the blame to you if there's a problem.

Most Car Shippers Are Solid

The majority of car transport companies are reliable and professional and will get your car where it needs to go without hassle . Dependable Auto Shippers will always give you the best experience available when it comes time to ship your car.

Remember it's your car. Ask questions, get the answers in writing and do your research ahead of time.

Testimonials

No issues to report, service was dependable and reliable. Our car was available before the scheduled date! Very much appreciated!
T. Rosenthal
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